If, for any reason, you are not happy with your online purchase from the Accents website you may return the unworn item for a full refund within 14 days from the shipping date. Please call our retail store for a return authorization number(11am to 7 pm Pacific Time) at (310)396-2284. No refund will be accepted without a copy of the receipt enclosed in the package, and the Return Authorization # written on the outside of the package. For purchases made in our store, our policy is 30-day exchange or store credit for unworn items with the receipt, no cash refunds.
If your jewelry is in need of repair within one year of purchase, based on normal usage, contact at (310) 396-2284, or thru our email to receive a Repair Authorization Number. You will be required to send us the item with a copy of your receipt. Charges may apply and you will be notified at the time the jewelry is received and prior to the beginning of repair. We repair our work for close to the cost of materials. Most charges for silver repairs average about $12 plus shipping.